Shopify offers an array of intuitive tools designed to streamline and optimize your eCommerce operations. Here are five best practices every Shopify seller should follow to ensure a smooth shipping process when using a Shipping app like Ship&co.
1. The Power of Order Editing
Shopify provides an option to edit orders, which is crucial in situations where you need to modify buyer details or adjust an order's contents. For example, if a customer gets in touch to update their shipping address after placing an order, you can easily make the necessary adjustment in Shopify. This ensures the package is delivered to the correct location, enhancing customer satisfaction.
2. Importance of Communication
Effective team communication is integral to your business. Shopify allows team members to communicate by tagging each other in the comments on an order timeline. For instance, if an order needs special attention, tagging the @+name of the relevant team member can prompt swift action. They'll receive an email notification, keeping everyone in the loop.
3. Recognize Who's Online
Knowing who's handling what can prevent overlapping tasks. Shopify shows your team members' profile icons at the top right of the order admin. Suppose two team members are reviewing the same order at once. In that case, recognizing each other's presence can prevent them from inadvertently making simultaneous edits, thereby avoiding confusion.
4. Optimize Order Notes
The 'Note' field in Shopify's order admin can be a vital communication tool, especially when integrated with Ship&co. If there's an important message related to shipping, like "wait for shipping," adding it to the notes ensures it appears on Ship&co. This allows your shipping team to act appropriately, ensuring the correct timing and process for each order.
5. Leverage Order Tags
Shopify's order tags are valuable for filtering and managing orders, particularly when used in conjunction with Ship&co. For instance, tagging orders with "express shipping" allows your team to filter these out quickly on Ship&co and expedite their processing, ensuring prompt delivery and increased customer satisfaction. See in Ship&co's support center how to use order tags.
Bonus Tip: Automate Tasks with Shopify's Free Flow App
Shopify's Flow app is another powerful tool in your eCommerce arsenal, offering automation for various routine tasks.
Automate Order Tagging: Let's consider you're selling a mix of products, including perishable food items that require special shipping services. You can use Flow to automatically tag orders containing at least one food item with "FRESH." This way, these orders can be quickly filtered and processed separately, ensuring they're handled with the care they require.
Automate Adding Notes to Orders: Flow can also add specific notes to orders based on customer behavior. For example, if a repeat customer places an order, Flow can automatically attach a note like "Add a gift or message card." This helps you personalize your service, surprise and delight your loyal customers, and ultimately, build stronger customer relationships.
These are just examples of what you can do with Flow. Explore its features, set up the automation that best suits your needs, and let Flow streamline your operations even further.
By using Shopify's tools as intended, you can achieve a more efficient, seamless, and effective order management and shipping process. Get started today and experience the difference these best practices can make in your eCommerce operations.
About Ship&co
Ship&co is a global shipping platform designed by and for e-commerce sellers. Created by the team behind Bento&co, who have been selling on Shopify since 2008, Ship&co provides a simple and easy-to-use web dashboard and shipping API. Ship&co helps online sellers ship packages faster by automatically syncing orders and creating shipping labels and invoices in minutes. With Ship&co, you can create shipping labels for FedEx, UPS, DHL, NinjaVan, Yamato, Sagawa, and more, with just two clicks to complete the process and mark your orders as shipped. For more information on Ship&co, visit shipandco.com or reach out to us via hello@shipandco.com !